Frequently Asked Questions – Help Center

Who can see my companies and their data?

All members of your organization can see all companies you've added and can access all data that companies have shared. Files you upload are also visible to your team (but not to companies).

Each investor-company relationship is completely separate - no other Verified Metrics users outside your organization can see your data. Your companies are private to your organization.

AI Chats

Chats are private to each user: only you can see your own chat history.

Can I remove a company?

While you cannot delete a company, you can archive it by clicking the “Archive company” (archive box icon) button on the top right corner of a company card, or at the far right of the company in table view.

You can always access your archived companies by clicking the “Archive” tab on the “Companies” page. Archived companies can be restored to the “Companies” tab at anytime.

How is my data kept private?

Your data security is our top priority. We've built Verified Metrics with enterprise-grade protections to ensure your financial data is always safe.

SOC 2 Certified

We are SOC 2 Type II certified, which means independent auditors have verified our security controls meet the highest industry standards for security, availability, and confidentiality.

Data Encryption All sensitive information is encrypted in transit and at rest, ensuring your due diligence data remains protected at all times.

Continuous Monitoring Our systems are under 24/7 surveillance to detect and mitigate threats in real time. We maintain automated threat detection and immediate response protocols to protect your data around the clock.

For more details, please see Security

My portfolio company has not connected their company data yet. What can I do?

If a company hasn't connected their company data, there are a few options and tips to help move the process forward:

Resend the invitation the email could get lost in the shuffle - you can always resend the invitation in Verified Metrics in the company overview page

Follow up personally via email or phone - a direct message from you often works better

Try a different contact - you can send a request to a different contact anytime from the company overview page

Check if email bounced - verify the email address is correct

For more details, please see Requesting data from a company

Can I remove a member of my organization?

While our platform does not allow you to delete or remove members of your organization, you can reach out to our support team via email to assist you in with this matter - support@verifiedmetrics.com

How do I get additional support?

Contact Support

Email: support@verifiedmetrics.com

Response times:

We aim to respond within 24 hours on business days. Urgent issues may receive faster response. However, complex technical issues may take longer to resolve.

What to Include in Your Request

Help us help you faster by including:

Your account email

Company name (if issue is company-specific)

Description of the issue

Screenshots (if applicable)

What you've already tried

Any error messages you received

Feature Requests & Feedback

Have ideas for new features or improvements?

Email support@verifiedmetrics.com with "Feature Request" in subject and describe the feature and how it would help you. We review all requests for product roadmap planning and appreciate any and all feedback from our users.